Salon policy

We love seeing our clients leave the salon feeling fabulous with their fresh hair!

If you’re not quite feeling the love, simply let us know within 7 days of your appointment. Contact our friendly Front of House team by phone or email, and we’ll happily arrange for you to return so we can assess your concerns and make any appropriate adjustments, complimentary.

We provide an open, welcoming and judgement-free space for you to share your concerns. Our priority is to make things right. We believe in great hair, and that’s exactly how you should feel every time you leave JPS!

Firstly, welcome to JPS!

We’re so happy to have you!

You’ll receive a reminder text 2 days before your appointment. It’s important that you respond to confirm your booking. Failure to communicate with the salon may result in your appointment being cancelled.

All new clients and appointments requiring extended time will be asked to pay a $50 deposit at the time of booking to secure their appointment.

Your deposit will be deducted from your service total on the day.

If you fail to attend your appointment (no-show) or cancel within 48 hours, your deposit will be forfeited, subject to applicable consumer law.

A new deposit will be required to secure another appointment.

A friendly reminder to please attend your appointment without additional guests.

We want you to enjoy your time at JPS while allowing our team to focus on delivering the best possible experience.

If you bring someone along, we may kindly ask them to return at the conclusion of your appointment.

Babies under 12 months are welcome.

We kindly request 48 hours’ notice for any appointment changes or cancellations.

Outside 48 hours

Please make any changes more than 48 hours before your scheduled appointment. This gives us the opportunity to offer your appointment to another guest.

Within 48 hours

Cancellations or rescheduling within 48 hours, or failure to attend your appointment, will result in your deposit being forfeited or a $50 cancellation fee where no deposit has been paid, subject to applicable consumer law.

Any outstanding cancellation fees will need to be settled before another appointment can be made.

Why this policy matters

Last-minute cancellations and no-shows have a significant impact on our business and dedicated team. Each appointment is reserved especially for you, and filling these gaps at short notice can be challenging.

These policies help compensate our stylists and therapists for their time, protect the integrity of their schedules and allow us to continue providing the best possible experience for all our clients.

We genuinely thank you for understanding and respecting our time.

A friendly reminder to please arrive on time, or a little early, for your appointment.

If you’re running late, we ask that you call our Front of House team as soon as possible.

Your Stylist or Therapist will always do their best to accommodate you within the time available. However, arriving late may result in a reduction of your booked services, the need to reschedule or the loss of your deposit where applicable.

A 50% deposit is required when booking larger services, including Hair Extensions and Cosmetic Tattooing.

This deposit will be deducted from your total service cost on the day.

Failure to attend your appointment or cancellation within 48 hours will result in your deposit being forfeited. A new deposit will be required to secure another appointment.

These appointments require significant time, preparation and resources from our artists. This time has been reserved especially for you, and we kindly ask that you respect the commitment our team has made to your booking.

At JPS Hair & Beauty, we’re passionate about what we do and genuinely value the experience of every client who walks through our doors.

The wellbeing, happiness and professional fulfilment of our team are incredibly important to us, and any behaviour that threatens this will not be tolerated.

We ask that all clients treat our team with kindness and respect, maintain realistic expectations and trust our professional advice when it comes to achieving their dream hair and skin.

We believe that beautiful results begin with great communication, mutual respect and trust.

Should someone’s behaviour not align with the values and ethos of JPS Hair & Beauty, we reserve the right to refuse or discontinue service in accordance with applicable law.

Thank you for supporting JPS Hair & Beauty and respecting the team who make your salon experience possible.